Re-activate member accounts

An agency Administrator can reactivate a member's access to Qantas Gateway at any time. To reactivate a member's access, navigate to the ‘All members’ tab select the inactive member.

Step 1

Click ‘Reactivate account’ then confirm this action by clicking ‘Reactivate’

Step 2

The Administrator will receive a pop-up confirming the member has been enabled.

Step 3

The member will receive an email from noreply_gateway@qantas.com.au confirming their access has been reactivated.

Step 4

On the ‘All members’ table this members status will now show as “Active’

Still having trouble? Please submit a support request.