Decline member access

Step 1

Administrators will receive an email from noreply_gateway@qantas.com.au notifying when an access request has been submitted and is awaiting review.

Step 2

When Administrators log in, they can follow the link from the welcome page to the new request, or they can navigate to the Members page and select the ‘Request’ tab. Details of a new request will show on the ‘Request’ tab with a separate line of each pending item.

Step 3

Administrators need to review and either approve or decline each request in the queue.

Step 4

Administrators need to select a reason to decline the access request.

Step 5

The requester will be notified by email that the request has not been successful. If selecting ‘Other’ from the dropdown please provide the reason for declining the request. This information will be seen by the requestor.

Still having trouble? Please submit a support request.